Question. I have forgotten my username and password.
Answer. If you have forgotten your username or password to WardZero.com, you may retrieve it by clicking here.
Question. I have not received my confirmation code and cannot log on. What should I do?
Answer. If you have not received your confirmation code within 30 minutes of signing up, please write to us using the contact page link in the upper right hand corner of this page. IMPORTANT AOL USERS!: You may write to us requesting that your account be confirmed however, you will probably not hear back from us as AOL is blocking emails from this website. Please give us 12-24 hours after requesting confirmation and then come back and log in using your chosen username and password.
Question. How do I know when new mail has arrived in my mail box?
Answer. When new mail arrives in your mail box you should see a flashing "new message" sign in both the upper right and bottom right of any members area page. If there are no new messages, this is replaced with "check messages" you can click on at any time to read any previously received messages.
Question. I have uploaded my pictures but they do not show up. What am I doing wrong?
Answer. If you are uploading a new picture in place of an existing image, you may experience problems with the old image appearing to still be uploaded. This happens because the existing image is stuck in your browsers disk cache. To correct this problem, you can either, 1. open your browser's preferences and clear the disk cache., 2. choose "reload images" from your browser's menu or 3. quit your browser completely and restart it and log back in. If this is not the kind of error that you are encountering, please read on.
WardZero.com's image handling system can work with many commonly used image formats. The suffix for these formats can be: .jpg, .gif, .bmp, .png, .pic, .pct or .tif. You should not be uploading pictures with the suffix's: .psd or .tga as these formats may not be accepted by the image handling system. Your picture's file name should not contain any spaces or punctuation except for the period and suffix at the end. Window's platform computers will usually add the correct suffix's automatically. To make your image name more readable, you may use the underscore character in place of spaces. If your picture file ends in .zip, .hqx or .bin then it is not really a picture at all but is an archive file (suitcase) that contains your pictures. You must first unzip the file to retrieve your pictures. Consult a friend that knows about image and archival formats to assist you in creating the correct image format for upload to this website.
| example |
| incorrect |
correct |
| my big picture.jpg |
mybigpicture.jpg |
| menaked.jpg2 |
menaked2.jpg |
| john.at.the.pool!.jpg |
johnatthepool.jpg |
| me,sally,jake.jpg |
me_sally_jake.jpg |
| randy1.psd |
convert file to
acceptable format |
| mydog.zip |
unzip file |
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Question. My roommate and I use the same computer but when he logs out and I try to log in, it still shows my roomates account and not mine.
Answer. Clicking "Log Out" on WardZero.com merely removes you from showing up as "online", however, your internet browser remembers who you are and will automatically send your username and password as long as you have not Quit out of your internet browser.
The only way that you can completely clear your username and password is to close all of your browser windows and quit the browser application completely. This will terminate your session and force you to retype your username and password to log in once the browser is relaunched. If there are two of you using the same computer, you might consider using two seperate browser applications; i.e. one of you uses Internet Explorer and the other uses Netscape Navigator. As these are two seperate applications, each will manage its own log in session seperately.
Question. Even if I click "Log Out" I am able to get back into my account without retyping my username and password. Why is this?
Answer. We use something called "sessions" to manage your login on WardZero.com. In one sense, this is handy, as for as long as your browser is running, it will remember who you are, even if you click to logout of the site. Logging out of WardZero.com merely removes you from showing up as "online".
The only way that you can completely logout of WardZero.com is to close all of your browser windows and quit the browser application completely. Even minimized browser windows. This will terminate your session and force you to retype your username and password to log in once the browser is relaunched.
Question. I cannot check my mail, the page just reloads the members area.
Answer. You may have been accidently logged out of the system. When this happens, click the "log out" button which will take you the "Logged Out" page and then click the "members log in" button to relog you into the system. Always enter wardzero.com through the link http://members.wardzero.com/
If this fails, you should quit your Internet Explorer or other browser completely and restart. Then log back into the site.
Question. Question. I cannot get to the "next" page. The same page keeps reloading.
Answer. You may have been accidently logged out of the system. When this happens, click the "log out" button which will take you the "Logged Out" page and then click the "members log in" button to relog you into the system. Always enter wardzero.com through the link http://members.wardzero.com/
If this fails, you should quit your Internet Explorer or other browser completely and restart. Then log back into the site.
Question. How do I cancel my membership to WardZero.com?
Answer. Write to us using the "contact us" link at the top of the page and let us know both the username and password of the account that you wish to have cancelled.
Question. How do I change my username on WardZero.com?
Answer. Write to us using the "contact us" link at the top of the page and let us know both the username and password of the account that you wish to have changed as well as the new username that you would like it changed to.
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